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Google NewsGen Z loves generative AI-powered customer service chat: Affirm CEO  American BankerGen Z prefers AI chatbots over phone calls, says Affirm's CEO  Business InsiderSenate passes FAA bill designed to improve air safety, customer service  CBS NewsTIAA modernizes the customer journey with AI  CIOSenate passes $105bn FAA bill to curb dangerous airplane close calls and improve bad customer service for air travelers  FortuneAirbnb releases group booking features as it taps into AI for customer service  TechCrunchHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunchSSA launches public data hub for customer service goals  Nextgov/FCW

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